ReturnsAll products are carefully inspected prior to shipping. However, in case you find a “manufacturing” defect, aka it’s broken, please report it to OM@catarambulostudio.com along with photos within 24 hours upon receipt of the product.
Returns for reasons outside of factory defects are not allowed (e.g incorrect choice of size or color, etc.)
Cat Arambulo Studio is not responsible for damages due to normal wear and tear, tarnishing of non-precious metals, abuse, or if the bracelet is damaged. We will only replace item/s with manufacturing defects which are reported within 24 hours upon delivery and returned within 7 days from the report.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds will only be granted in the form of store credit.
ReplacementsAll products are carefully inspected prior to shipping. However, in case you find a “manufacturing” defect, aka it’s broken, please report it to OM@catarambulostudio.com along with photos within 24 hours upon receipt of the product.
Cat Arambulo Studio pieces can only be replaced with the same item and not exchanged.
If an item is defective or damaged, we may be able to provide you with a replacement for the same product.
Replacements for reasons outside of factory defects are not allowed (e.g incorrect choice of size or color, etc.)
Note: Stones are beautiful gifts from nature. Please be aware that as natural objects, their appearance can vary from the images shown and may contain tiny fissures and pits. Please expect to find inclusions and beautiful markings within the crystal itself. Returns and replacements are not accepted based on crystal characteristics, or on change of mind.
Once a return/replace is approved, please ensure that the items are unused and in their original condition with the tags and packaging intact. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All returns/replacements MUST have the sales invoice.
Kindly note that we reserve the right to refuse a refund or replace if items are not in their original condition.
In such instances where the returned item is NOT deemed faulty, Cat Arambulo Studio reserves the right to refuse the returned merchandise and will proceed with sending the item/s back to the customer at the customer's expense.
Return ShippingShipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.
Cat Arambulo Studio bears no responsibility for the loss of an item being returned so we recommend that you return it using our official couriers LBC or DHL. Cat Arambulo Studio will not reimburse return shipping charges on refunds or replacements. Should you return an item purchased from us for store credit, you will only be credited for the price of the products.This is determined on a case by case basis. Please ensure you pack your crystals carefully with FRAGILE stickers and purchase insurance if you want to be covered for any damage that might occur in the post.
Please send an email to email@example.com to notify us before you return your item.