FAQs

FAQs


Vibe Collection

The Vibe Collection, centered around crystals and gemstones, taps into the timeless and universal language of love. In the midst of our busy lives, we often overlook the radiant energy within us. Our crystals and gemstones are meticulously sourced from all corners of the world, each one carrying its own unique energy. We offer a path to elevate your vibrations and tap ko into your inner energy source by simply wearing your vibe. Explore our collection and embark on a journey of self-discovery and empowerment.

 

Paw Collection

Introducing our Paw Collection, a product line exclusively created for your beloved fur babies. At Cat Arambulo Studio, we understand the special place your pets hold in your heart. Our Paw Collection is designed with love and care, offering a range of products that cater to the comfort and happiness of your furry companions. Shop the Paw Collection and treat your pets to the love and attention they truly deserve.

 

Cat Arambulo Collection

The Cat Arambulo Collection is more than just merchandise; it's an expression of my unique style and personality. Each item in this collection is a piece of my heart and creativity, designed with the same passion and authenticity that I bring to everything I do. From apparel to accessories, the Cat Arambulo Collection allows you to carry a piece of my vibe with you, wherever you go. Explore this exclusive line and make it your own, because my collection is your collection.

 

Cat Arambulo Closet

Cat Arambulo's Closet is where you'll discover a curated collection of preloved and new items, all handpicked with the same loving intent. Each piece in this closet reflects my personal style and passion for fashion. Some have been gently worn, while others are brand new and waiting for their moment to shine. Every item here carries the essence of my unique vibe, making it an extension of my fashion journey. So, whether you're looking for a vintage gem or a brand-new treasure, explore Cat Arambulo's Closet and find pieces that resonate with your own style and energy.

 

Ordering

What are your payment options?

We accept payments via Paypal and Bank Deposit (BDO and Unionbank).

 

How long does it take to process my order?

For preorder items. Your preorder items will be processed and shipped as stated.

 
For other orders. Orders are processed on the next business day and dispatched within 48 hours after receiving the order.


Orders are swiftly processed on the next business day, during our operational hours between 9 AM and 5 PM and dispatched within 48 hours, ensuring a prompt and efficient delivery process. However, orders placed during launches, weekends, special promotions and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.


Orders placed on Friday after 5:00pm will be processed on the following Monday.
Note: Orders are processed pending availability and credit verification. For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.


Cat Arambulo Studio will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification. Delivery time does not include Sundays or holidays.

 

Is it possible to modify my order after it has been placed?

Once an order has been placed, it cannot be modified or canceled. All sales are FINAL.


 

Shipping

What are my shipping options?

For local orders, we use LBC. International orders are sent our via DHL EXPRESS.

 

How long does shipping take?

Once your order is processed, you can expect your order to arrive within a few days. Our team works diligently to ensure that your items are shipped promptly, and we strive to deliver them to your doorstep as quickly as possible. Please note that delivery times may vary depending on your location. We'll provide you with tracking information so you can monitor the status of your delivery.


Local

Metro Manila: 1-2 Buinsess Days

Outside Metro Manila: 3-5 Buisness Days

International

For international orders, express shipping usually takes 7-10 business days. 

 

How much does local shipping cost?

For orders within the Philippines, we ship via LBC. Rates for packages weighing up to 5kg are as follows:

Metro Manila P150

Outside Metro Manila P200

 

Do you ship internationally?

Yes, we ship internationally to select countries using DHL Express. Rates are as follows. The shipping cost will depend on the weight of your package and your location.

 Standard Shipping via DHL Express (1kg or less)

₱2,500.00

Standard Shipping via DHL Express (2-3kg)

₱3,000.00

Standard Shipping via DHL Express (3-5kg)

₱4,500.00

Standard Shipping via DHL Express (5kg+)

₱10,000.00

 

Returns

All products are carefully inspected prior to shipping. However, in case we sent you the wrong item, please report it to om@catarambulostudio.com within 24 hours upon receipt of the product. 

Cat Arambulo Studio is not responsible for damages due to normal wear and tear, tarnishing of non-precious metals, abuse of the bracelet or other products is damaged. We will only replace item/s if we have sent out the wrong one and are reporter with 24 hours upon delivery and returned within 7 days from the report.

 

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds will only be granted in the form of store credit.

Once a return is approved, please ensure that the items are unused and in their original condition with the tags and packaging intact. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All returns/exchanges MUST have the sales invoice.

Kindly note that we reserve the right to refuse a refund or exchange if items are not in their original condition.

In such instances where the returned item is NOT deemed faulty, Cat Arambulo Studio reserves the right to refuse the returned merchandise and will proceed with sending the item/s back to the customer at the customer's expense.

 

Return Shipping

Cat Aramulo Studio bears no responsibility for the loss of an item being returned so we recommend that you return it using our official couriers LBC or DHL. Cat Arambulo Studio may or may not reimburse return shipping charges on refunds or exchanges. This is determined on a case by case basis.

Please ensure you pack your crystals carefully with FRAGILE stickers and purchase insurance if you want to be covered for any damage that might occur in the post.

Please send an email to om@catarambulostudio.com to notify us before you return your item.

For inquiries or other concerns, feel free to reach out to us via:

om@catarambulostudio.com